Refunds & Returns
Dress Good. Look Confident. Stand Out.
We want you to feel confident about your purchase. Please review the return window, item conditions, and steps below before requesting a return or refund.
A clear process. Considered fairly.
Return requests are reviewed against the conditions below. Contact us within the stated window so we can review the details and advise you on the next step.
Contact us within 48 hours
Return requests must be submitted within 48 hours of confirmed delivery. Requests received after this period will not be approved.
Keep it in original condition
Items must be unworn, unused, undamaged, and in their original condition, with original tags and packaging intact. Items that do not meet these requirements may be rejected.
Check exclusions first
Sale or discounted items, intimate or hygiene-related items, and certain accessories are final sale and are not eligible for return or refund.
Important: Please do not send an item back before contacting us and receiving return instructions. Returns that do not meet the policy may be refused and, where applicable, returned to you at your expense.
Contact usFour steps to get started.
To help us review your request efficiently, please provide the information below in your first email.
Email us within 48 hours
Send your request within 48 hours of confirmed delivery.
Include your order number
Tell us which item you are contacting us about and explain the reason for your request.
Attach clear photos
Include photos of the item and any issue you are reporting. This is especially important for damaged or incorrect items.
Wait for instructions
Our team will review the information and advise you on the next steps. Please wait for our instructions before shipping anything back.
Something not right with your order?
If your item arrives damaged or you receive an incorrect item, contact us within 48 hours of confirmed delivery. Include your order number, a short description of the issue, and clear photos so we can assess it and advise whether a replacement or refund is appropriate.
Report an order issue ↗What happens after approval?
Once a return or refund is approved, the following terms apply.
Refund to original payment method
Approved refunds are issued to the original payment method used for the purchase.
Allow 5–10 business days
Please allow 5–10 business days for an approved refund to be processed. The time it takes to appear may also depend on your payment provider.
Return shipping is your responsibility
Customers are responsible for return shipping costs. Use a trackable shipping service; return shipping charges are not refunded, and we do not provide a prepaid return label.
Need help with a return?
Send your order number, reason for the request, and clear photos where relevant. Please contact us within 48 hours of confirmed delivery.