Frequently Asked Questions
Helpful answers for finding your fit, choosing your style and ordering with confidence.
How can we help?
Search for a topic below or open a question to read more. If you need help with a particular suit or order, our team is ready to assist.
Sizing & Fit
05Start with your chest measurement and compare it with our Size Guide & Fit page. Check the size options and product-specific notes on the item you want to buy. Suit sizing can vary by cut and manufacturer, so contact us before ordering if you are between sizes or unsure.
US and EU jacket labels use different number ranges. As a general starting point, a US 40 jacket is often labelled around EU 50, but this is not a guarantee for every brand or cut. Use the chart as a guide and check the product details before choosing. Trouser sizes follow a separate system.
Slim Fit is usually closer through the chest, waist and leg. Tailored or Modern Fit aims for a shaped silhouette with a little more ease. Regular Fit generally allows more room. Exact proportions differ between designs, so check each product description and compare measurements where available.
Use a flexible measuring tape and ask someone to help if possible. Measure around the fullest part of your chest, your natural waist, your seat/hips and your inside leg. Keep the tape level and comfortably snug, not tight. Compare your measurements with the product size chart rather than guessing from your usual T-shirt size.
Compare your measurements with the available size information and consider how you prefer your suit to fit. Do not assume that sizing up or down will work for every style. Contact us with the product name and your measurements before placing the order so we can help you review the options.
Products & Style
04Most of our suits are Italian-imported, as shared in our brand story. Product origins and construction can vary by item, so please refer to the individual product description for details about the specific suit you are considering.
Set contents can vary by product. Some styles are two-piece sets, while others include a waistcoat for a three-piece look. Please read the product title, description and included-item details carefully before ordering. Contact us if the listing does not make this clear.
Our styles include options for weddings, celebrations, business occasions and formal events. Explore the relevant categories and product listings to compare colours, lapels, patterns and set options, then check the available sizes for the style you prefer.
We aim to show products as clearly as possible, but colour can appear slightly different depending on lighting, photography and your screen settings. Review all product images and the description. Contact us before ordering if you need clarification about a particular colour or detail.
Orders & Payments
04Open the product you want, review its description and available size or variation options, select the appropriate options, and proceed through checkout. Check your delivery details and order summary carefully before submitting your order. If something is unclear, contact us before completing checkout.
Available payment methods are shown during checkout and may depend on your location and the options enabled for the store at that time. Please use the payment methods displayed on the checkout page; do not send payment details through the contact form or social media messages.
Contact us as soon as possible with your order number and the change you need. We cannot guarantee a change or cancellation once an order has entered processing or dispatch, so please review the selected size, delivery information and order summary before confirming.
Availability is shown on the relevant product page and in its size or variation selector. Stock can change, so check the listing when you are ready to order. If an option is missing or you need help confirming availability, send us the product name or link.
Delivery & Returns
05Delivery destinations and available methods can depend on the destination and current checkout options. Enter your delivery address at checkout to see the options available to you. If your destination is not supported or no option appears, contact us before placing the order.
Delivery time can vary based on the destination, order processing, shipping method and other conditions. Review the estimate shown at checkout or in your order confirmation when one is provided. If you need a suit for a specific event, contact us before ordering; a particular arrival date cannot be guaranteed unless explicitly confirmed.
Any delivery options and charges available for your address are shown during checkout. Enter the complete delivery destination to review the applicable options before submitting your order. If you cannot see a delivery option for your location, contact us for assistance.
Please review the current store policy and the terms displayed at checkout before ordering, as eligibility and time limits may apply. Contact us before sending an item back so we can explain the applicable process for your order. Do not dispatch a return without first receiving instructions.
Use the Contact Us page or the store’s published contact channel and include your order number, the email address used at checkout, and a short description of your question. Share only the information needed to identify the order; never send passwords or full payment-card details.
Care & Support
03Check the garment care label first and follow its instructions. Use a suitable clothes hanger, let the suit air after wearing, brush away surface dust gently, and avoid unnecessary cleaning. Many tailored suits require professional dry cleaning, but the care label for your specific garment should take priority.
Yes. Contact us with the occasion, preferred colour, fit, budget range if you have one, and the event date. Sharing links to any styles you like can help us guide you toward relevant options.
Visit our Contact Us page to see the contact options currently available and send an enquiry. Include the product name or order number when relevant so we can understand your question more easily.
Still have a question?
For help choosing a size, checking a product detail or asking about an order, get in touch with Che Signature Suits.